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Keystone Construction Diecast reserves the right to refuse any order placed on this web site

All credit card orders are reviewed prior to processing to prevent possible unauthorized use/purchase, additional information may be required before order is processed

Credit Cards payments will not be accepted for certain items without prior approval

DOMESTIC SALES: Can be purchased using a check, money order or bank wire transfer: email for information

INTERNATIONAL SALES: Can be purchased using a bank wire transfer: email for information

 

Questions?

DEPOSITS ON PRE-ORDERS or SPECIAL ORDERS:

Q: If I put a deposit on a pre order item is it refundable?

A: Deposits will be returned, if notified in writing: 100% within 15 days, 50% within 30 days, non-refundable after 30 days of order date.  Deposits will be refunded if Keystone Construction Diecast is unable to supply item.

Q: If I put a deposit for a Special Order Item is it refundable?

A: Deposits for Special Orders are non-refundable.  A refund will be issued if KCD is unable to complete transaction.

EMAILS:

Q: I placed an order and didn't get an email confirmation?

Q: I sent an email requesting information and didn't get a response?

A: An email is automatically sent when an order is placed on the web site and emails with questions are answered within 24 hours.

Some possible reasons you didn't receive it could be an incorrect email address (typo) or was sent to your spam/junk folder due to settings on your email account.  Emails are sent using HTML and some email accounts automatically send them to the spam/junk folder without the proper settings active.  If you still didn't get the email please call  814-329-1106.  

PAYMENTS:

Q: What credit cards are accepted?

A: We accept Master Card, Visa, Discover, Novus and American Express.

Q: Do you accept PayPal as a form of payment?

A: Yes, PayPal is accepted.  Payments using PayPal eCheck are subject to an additional 5 business days hold for payment to clear before shipping.

Q: Can I mail a check or money order for my order?

A: Yes, check or money order is an acceptable form of payment.  Mail to: Keystone Construction Diecast, 512 Jasmine Ave., Altoona PA 16602.  Orders requesting payment by check will have a hold of 5 business days for payment to clear before shipping.  If payment is not received within 5 business days order will be cancelled without notice.

Q: Do you accept domestic and international bank wire transfers?

A: Yes, bank wire transfers are required on certain items when payment by credit card is not an acceptable form of payment due to rarity of item.  Your order will be shipped promptly after payment has been received.  Email for bank information.

SHIPPING:

Q: What shipping method do you use for the Free Shipping option?

A: We may use USPS First Class, Parcel Post, Priority Mail or UPS depending on location and size of shipment.

Q: Can I have my order shipped to a different address?

A: Only orders paid by Bank Wire, Money Orders, Cashiers Check in USD will be shipped a differnet address without prior approval.  Orders placed using a credit card will only be shipped to the customers credit card billing address.